Resolve Issues

Resolve issues before they become big problems

ExtendCredit.com provides you all the tools needed to stay on top of your payment plans and resolve issues quickly.

ExtendCredit.com automatically retries failed payments to improve collections success. If a payment is still in default, the borrower is displayed on the missed payment list and a trained ExtendCredit.com Borrower Support Representative contacts the borrower on your behalf to resolve the missed payment situation. This "soft collections" feature is included in the ExtendCredit.com service so you and your staff don't have to be the bad guy or have this consume valuable staff time.

If after the borrower was contacted the payment default is still unresolved, the account is "suspended" in ExtendCredit.com and you decide the next action to take - be it contacting the borrower yourself to discuss payment and/or note restructuring options, sending the account to outside collections, or simply writing the account off. All suspended accounts are displayed in work queue screen so none are forgotten and updating status is easy.

ExtendCredit.com provides the receivables management services for you to take manual payments and/or restructure payment collection plans, options that often can result in keeping payment plans current and collecting the money due.

Integrated Outside Collections Service

ExtendCredit.com provides integration with our recommended outside collections service for situations when 3rd party collections are necessary. ExtendCredit.com automatically pushes the account information to the outside collections service to initiate work on the account, and receives status updates back as work tasks occur. These status updates are available along side the borrower's account information so you always know the latest information regarding outside collections activity.

If you prefer to use your own outside collections service, ExtendCredit.com provides you the ability to export the borrower's account information in either report or csv file format for use by your service. If you would like to see your outside collections service automatically integrated with ExtendCredit.com, please contact your ExtendCredit.com representative for more information regarding integration options.